Good copywriting isn’t just about writing.
Good copywriting is the process of convincing someone to take action.
Good copywriters convince a person to exchange their cash for a good or service. A poorly written landing page, however, can earn a back-click. In PPC, there is no click more expensive than the back-click.
Could your landing pages convert at a higher rate with a simple rewrite of your copy?
Let’s look at the proven tricks and techniques great copywriters use to achieve high conversion rates.
1. Become A Product ExpertYou probably already have a considerable advantage over a generalist copywriter. You are a product expert.
Product expertise is essential for good copywriting. It is difficult for a copywriter to convey meaning if they don’t truly understand the product they’re selling. If you don’t know your product, take time to learn it thoroughly.
2. Figure Out The Essence Of Your ProductOnce you know your product, isolate the essence of the product.
The essence of a product is the reason people should respect and love your product. If people love and respect a product, they are more likely to buy it.
What do you think of when you hear the word “iphone”? Is an iphone a plastic, high-priced pocket-sized PDA made by Apple? That’s a product description, and it is technically accurate, but it isn’t essence of the iphone.
The essence of an iphone is that it is a social tool. It is a membership to a club. It’s a reflection of a set of values to do with simplicity, design and desirability. Oh, and it’s also a phone!
The essence of the product informs the way you write about the product. In the case of Apple, it would grate if they talked about the iPhone in technical terms. Instead, they talk about the iphone in social terms. They use the word “you” a lot. They relate the phone to social and personal situations and applications.
That’s the essence of the product.
3. If You Can’t Get Love, At Least Earn RespectGetting “Love” is ok for Apple, especially from the fanboys, but what if you’re selling something mundane, like life insurance?
You might not get people to “love” your product, but they should, at very least, respect it. Use testimonials and examples of social proof i.e. images of other people using the product, positive branding, positive news reports, reviews, and other validations that give people a reason to respect your product.
If you can’t convince people to either love or respect your product, there is little chance they’ll pay for it.
4. Know Your CustomerThis is an obvious point, and no doubt you’ve heard it a thousand times before, yet it’s surprising how many advertisers answer this question with “people who want to buy my product x”.
Can you visualize your customer? Who are they? How old are they? Where do they live? How much money do they earn? Why are they buying online? Male? Female? Who is a typical customer?
It’s important to know, specifically who your customer is so you can speak their language and set the appropriate scene for selling.
5. Speak The Customers LanguageIn social situations, we often change our speech depending on our audience. The way we speak to our friends is different than the way we speak to people whom we don’t know. We should pitch our speech to our specific audience on our landing pages, too.
For example, would you trust a Doctor who used the term “Dude” to finish every sentence? It wouldn’t signal authority, which is needed if you’re to trust the doctor!
Consider different market segments have very different value systems and ways of talking. If your customers are baby-boomers, it is more likely than not they will be responsive to appeals to authority i.e. reviews from qualified, professional people and organizations. If your customer is young, chances are they want the talk to be about them and the message to come from someone who is likely to be in their peer group. They are less enamored by authority than those in the baby boomer demographic. If you customer is in the trade, industry jargon will make your site sound more credible. If your customer is not in the trade, industry jargon is likely to confuse them.
There are countless examples of the characteristics of different market segments, but how do you learn your customers language?
Once you’ve identified who your customer is, go to places where your customer hangs out. Amazon reviews, forums, Facebook groups, Twitter. Go to stores. Go to industry seminars. Read consumer reviews. Buy the same newspapers and magazines. Pay careful attention to the use of language. Is it authoritative? Personal? Is the language uneducated? Or specialist? Is the language informal or formal?
6. Identify The Burning NeedPeople buy something because it solves a problem for them. They have a need. The stronger the need, the more likely you are to sell them your product.
What problem does your product solve? What need, as determined by the customer, does you product fulfill? Speak often about the problem, the solution, the need, and how you address that need.
7. Set The SceneIf you walk into a car sales room, what do you see? Gleaming cars. Bright lights. Reflective chrome. It’s like a giant-sized, glittering jewelry box. This is scene setting. It makes you feel like buying, more so than if you walked into a dim, messy basement with cars covered in dust. The scene matches your expectations.
Keep the same thing in mind when crafting a landing page. If you sell based on discounted price, then your page should look like a discount flyer. Highlight prices, prices crossed out – typically in red – and the new bargain price featured prominently. If you sell based on high value and desirability, you page should be more sober. Clinical. Less circus, less shouty, sedate. Price is seldom mentioned. If you’re selling something for a million bucks, your pages should look a million bucks.
People will get an immediate feel for the scene. If the scene is dissonant i.e. you use a sober, high value approach when the visitor is expecting a discount i.e. your Adword text might have indicated low pricing, then you may lose a click. A dusty, messy car showroom would feel dissonant because the scene setting is not what the audience expects.
8 Notice I Haven’t Talked About The Mechanics Of Copy Writing Yet?
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